Title Customer Care in Healthcare Guidebook Catalog # 1594912378 Pages/Screens 143 Cost $54.95 includes US shipping Click to Buy Credits 10 national nursing credits on tear-off sheets. Audience Anyone in healthcare-practitioner or administrator. The principles apply to anyone in customer service, and the concepts apply to any industry. Description The Customer Care in Healthcare Guidebook is the perfect way to learn about the human side of healthcare in an interesting and conversational manner. It combines 4 Customer Care in Healthcare titles into one package. Titles included are Reorganizing for Customer and Patient Care, Customer and Patient Care, Provider Patient Relationships, and Handling Difficult People. They focus on teaching a technique or idea followed by reinforcement and application via questions and answers. This is an excellent tool to increase an organization's commitment to customer care. The principles behind the concepts are relevant to almost every business, not just healthcare. Those readers who wish to have an accompanying program with video and interactivity should also purchase the CD version. Contact hour credits are available. Remarks Read the 4-star review at www.uohc.com/reviews.htm