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Total Quality Management in Healthcare--Guide to
UniversityOfHealthCare products
 UniversityOfHealthCare is at the forefront of print and
training products that can revolutionize the way we look at healthcare and
create a total quality organization. Here is
a guide to the products--available in book, CD, and web formats in most
cases--and which ones are right for you.
For web-based programs:
Group orders of 10 or more
users: Contact sales@uohc.com.
Group orders
of less than 10 users: Use the order form on the Course
Entry page.
Read our reviews on the review page.
Total Quality in Provider Practices
This ground-breaking work applies the principles of total
quality management and Six Sigma in a way that is
- Easy to understand
- Practical
- Engaging
- Interactive with workbooks
Six Sigma and Total Quality Management doesn't need to cost
millions of dollars to implement. By using our training tools, you can run a
program at a much more reasonable cost. "We applied Six Sigma to Six
Sigma."
The course consists of the following sections:
TQM and Six Sigma (useful not just in healthcare)
1. Total Quality Management in Provider Practices Introduction
2. Total Quality Management and Six Sigma
3. Total Quality Management Program Program Overview
4-1. Total Quality Management: Introduction to Measurements
4-2. Total Quality Management Basic Statistics
4-3. Total Quality Management Charts and Histograms
4-4. Total Quality Management Process Measurements
Total Quality Management in Healthcare Issues
5. Total Quality Management Applied to Providers
6. Total Quality Management HR in Healthcare
Applications of Total Quality Management in Healthcare
7. Total Quality Management Informed Consent Issues
8. Total Quality Management Healthcare Scheduling and Follow Up
9. Total Quality Management Patient Compliance
10. Total Quality Management Medical Collections
11. Total Quality Management Overcoming Barriers in Healthcare
Workbooks (useful not just in healthcare)
Total Quality Management Customer Evaluation
Total Quality Management DMAIC Process Development
Total Quality Management Plan Introduction Template
Total Quality Management Practice Vulnerability Assessment
Total Quality Management Project Statement Development
Total Quality Management Quality Improvement Preparation
Total Quality Management Role Management
Total Quality Management Tools for Identifying Problems
Recommendations for...
Individual practitioners: Buy the book ("Guidebook") or single user CD
for yourself and/or your practice manager. We recommend the CD because of the
interactivity, videos, and the opportunity to use the workbook section
electronically.
Small practices or teams: Buy the 5 or 10 user CD
Hospitals and other large organizations: Make this project a large web-based
initiative for the entire organization. The web program has all the features of
the CD plus web-based tracking through a learning management system.
Book and CD choices:
Title Name,
ISBN,
Price
Total Quality in Provider Practices CD,
1594911207,
$149.95
Total Quality in Provider Practices Book and CD,
1594911215,
$199.95
Total Quality in Provider Practices 5 Users,
1594911983,
$299.95
Total Quality in Provider Practices 10 Users,
1594911991,
$449.95
Total Quality in Provider Practices Guidebook,
1594912335,
$49.95
Medication Errors
One of the most important applications of quality management
is decreasing the epidemic of medication errors. This program will teach you all
the steps of the problem and how to proceed. Teaching everyone in the error
chain how to avoid errors makes a great program. It is accredited for and
includes 5 hours of nursing contact hours.
Book and CD choices:
Title Name,
ISBN,
Price
Medication Errors
Guidebook, 1594912424,
$49.95
Medication Errors CD,
1594911045,
$74.95
Medication Errors Book And CD,
1594911053,
$89.95
Medication Errors Library Edition,
1594911061,
$129.95
Medication Errors 5 Users,
1594911401, $149.95
Medication Errors 10 Users,
1594911754, $224.95
Quality Assurance and Outcomes Introduction
Practice managers, providers, and many healthcare
managers and contractors need a solid understanding of the concepts of quality
assurance and practice outcomes in order to function in the current healthcare
environment. Available only as a web course or interactive CD. The CD is...
Quality
Assurance and Outcomes Introduction,
1594911029,
$49.95
Customer Care in Healthcare
Customer care is a foundation of any quality business,
but healthcare also has to produce great customer relations with patients.
This series of courses will teach you how to achieve this. This series is made
for all members of a healthcare organization, from the CEO to janitors. The
accessible format of concepts immediately followed by exercises or cases is
enjoyable for everyone, and has produced RESULTS for those people who have taken
this course.
The series has four courses, each available individually, or
as a package called the Customer Care in Healthcare Certificate Program:
Reorganizing for Customer and Patient Care
Customer and Patient Care
Provider Patient Relationships
Handling Difficult People
We recommend the CD or web formats, as they are the most
complete and interactive. Nonetheless, the text-only Guidebook includes many of
those exercises. "Reorganizing..." is more oriented to managers than
the others.
Nursing contact hour credits are available separately for each
course.
Book and CD choices:
Title Name,
ISBN,
Price
Customer
Care in Healthcare Certificate Program CD,
097436746X,
$199.95
Reorganizing for Customer and Patient Care CD,
1932634509,
$49.95
Customer and Patient Care CD,
1932634517,
$49.95
Provider Patient Relationships CD,
1932634525,
$49.95
Handling Difficult People CD,
1932634533,
$49.95
Customer Care in Healthcare Certificate Program Manual and CD,
1932634657,
$219.95
Reorganizing for Customer and Patient Care Manual and CD, 1594910189,
$59.95
Customer and Patient Care Manual and CD,
1594910197,
$59.95
Provider Patient Relationships Manual and CD,
1594910200,
$59.95
Handling Difficult People Manual and CD,
1594910219,
$59.95
Customer Care in Healthcare Program Library Edition,
1594910340,
$299.95
Reorganizing
for Customer and Patient Care Library Edition, 159491088X,
$99.95
Customer and Patient Care Library Edition,
1594910898,
$99.95
Provider Patient Relationships Library Edition,
1594910901,
$99.95
Handling Difficult People Library Edition,
159491091X,
$99.95
Customer Care in Healthcare 5 Users,
1594911312,
$399.95
Customer Care in Healthcare 10 Users,
1594911665,
$499.95
Customer Care in Healthcare 25 Users,
1594912033,
$999.95
Customer Care in Healthcare 50 Users,
1594912041,
$1,699.95
Customer Care in Healthcare 100 Users,
159491205X,
$2,999.95
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